Hong Kong employers have been reminded by the chairperson of the Equal Opportunities Commission (EOC) that they could be breaking the law if they fail to provide proper training and education to their staff on serving people with disabilities. This warning comes after a Paralympics athlete was turned away by a restaurant due to her wheelchair, sparking a conversation about accessibility and inclusivity in the city.
Linda Lam, the head of the EOC, emphasized that if staff unreasonably deny service to someone because of their disability, it could be a violation of the Disability Discrimination Ordinance. She also highlighted the concept of “vicarious responsibility,” where employers can be held accountable for the actions of their employees. Lam stressed the importance of increasing staff awareness and training to prevent such incidents and ensure compliance with the law.
The incident involving boccia player Ho Yuen-kai being denied entry to a restaurant due to her wheelchair raised public awareness about the challenges faced by people with disabilities. The restaurant later apologized, citing a lack of experience and training among its staff members. Lam noted that while some establishments may genuinely struggle to accommodate wheelchair users due to physical limitations, it is essential for staff to communicate politely and respectfully with customers in such situations.
The EOC is actively engaging with industry leaders to promote better training practices for employees and support employers in creating more inclusive environments. Lam’s comments underscore the importance of fostering a culture of respect and understanding towards individuals with disabilities in Hong Kong.
As discussions around accessibility continue to evolve, it is crucial for businesses to prioritize training and education on serving customers with disabilities. By doing so, employers can not only comply with the law but also contribute to a more inclusive and welcoming society for all individuals, regardless of their physical abilities. The EOC’s efforts to raise awareness and provide guidance to businesses reflect a commitment to promoting equality and diversity in the community.
