A former director from a security workers union mentioned that plain-clothes security guards should only use minimum force when making legal arrests. This statement followed an incident where a woman claimed on social media that she was wrongly accused of theft at a Mannings branch in Tsim Sha Tsui. According to her post, she paid for two boxes of cough syrup at a self-checkout counter but was forcefully grabbed by the neck by two plain-clothes guards and taken back into the store.
In response to the incident, the store issued an apology to the woman, stating that the guards from a third-party company had been dismissed, and the security contract had been terminated. The woman filed a report with the police, and the case is now being investigated as common assault.
During an RTHK radio programme, Kevlin Yuen, a former director of the Hong Kong Buildings Management and Security Workers General Union, highlighted that both plain-clothes and uniformed security guards require the same type of license. He explained that while uniformed guards aim to prevent crimes, plain-clothes guards work discreetly unless there is a suspected theft.
Yuen, who also works as a security trainer, emphasized that plain-clothes guards should only intervene after a suspect has left the store. They must then identify themselves and request receipts from the individuals. Only if a suspect attempts to escape can the guards pursue them, using the minimum necessary force to prevent them from fleeing.
Lawmaker Peter Shiu, representing the wholesale and retail sector, further emphasized the importance of guards avoiding the use of excessive force. He referenced reports from the Security Bureau indicating a rise in shoplifting cases, particularly with the increasing use of self-checkout kiosks. Shiu advised guards to report any suspicions of theft to the police promptly.
He stressed the role of guards in preventing theft situations and urged caution when using force. Using force beyond what is necessary could potentially lead to legal repercussions, so guards should exercise restraint and involve the authorities when needed.
In light of recent incidents and the potential risks involved, it is essential for security personnel, whether in uniform or plain-clothes, to adhere to guidelines that prioritize the safety of all individuals involved. Proper training, clear communication, and a focus on de-escalation can help prevent similar situations from escalating and ensure the appropriate handling of security issues in various settings.