Consumer Council Warns Against Rushing into Gym Contracts
The Consumer Council has issued a warning to members of the recently closed Physical Fitness chain to exercise caution before signing up with a new operator that has taken over one of its sites. This comes in response to the closure of the chain, which has resulted in over 4,000 complaints and customer losses amounting to HK$135 million. The reopening of the Wan Chai branch under the name “Healthy” has raised concerns, especially regarding the consent form that members are required to sign in order to access the facilities.
Confusion Surrounding Consent Form
Gilly Wong, the chief executive of the Consumer Council, has raised concerns about the consent form that Physical Fitness members are being asked to sign in order to use the newly reopened branch. According to Wong, the form is “confusing and unclear,” as it appears to be an application form for a new membership, while also stating that the new operator is not liable for the services provided by the previous merchant. Additionally, the form allows the new operator to reject the application, adding to the confusion for members who are considering signing it.
Wong emphasized the importance of understanding the terms and conditions outlined in the consent form before making any decisions. Given the lack of a time limit for members to sign the form, the Consumer Council advises members to wait and observe how the situation unfolds before committing to any new contracts. This cautious approach is aimed at protecting consumers from potential risks and ensuring that their rights are safeguarded.
Call for Cooling-off Period in Fitness Industry
In light of the government’s interest in reviewing prepaid services in the fitness sector, the Consumer Council has urged industry players to introduce a “cooling-off period” for new contracts. This period would allow customers to cancel their contracts if they wish to do so, providing them with a safety net in case they are dissatisfied with the services offered. Wong emphasized the importance of implementing a meaningful cooling-off period that is not merely cosmetic, but one that truly benefits consumers and increases their confidence in the industry.
The Consumer Council’s call for a cooling-off period is aimed at addressing common issues in the fitness industry, where customers have sometimes been deprived of their right to cancel contracts within a stipulated period. By introducing a cooling-off period, gyms and fitness centers can demonstrate their commitment to providing transparent and consumer-friendly services, thereby enhancing their reputation and building trust with their customers.
Improving Consumer Protection in the Fitness Sector
The closure of the Physical Fitness chain has shed light on the need for stronger consumer protection measures in the fitness sector. The Consumer Council’s warning serves as a reminder for consumers to be vigilant when entering into contracts with gym operators, especially in cases where there is uncertainty or confusion surrounding the terms and conditions. By advocating for a cooling-off period and encouraging industry players to prioritize consumer rights, the Consumer Council is working towards creating a more transparent and accountable fitness industry that puts consumers first.
In conclusion, the Consumer Council’s warning regarding the gym consent form highlights the importance of exercising caution and being informed when signing up for fitness services. By staying vigilant, understanding the terms and conditions of contracts, and advocating for consumer-friendly policies such as cooling-off periods, consumers can protect themselves from potential risks and ensure that their rights are upheld in the fitness sector.
