Mediation’s Vital Role in Investigations: An In-depth Look at Ombudsman Jack Chan’s Approach
In a recent announcement, Ombudsman Jack Chan unveiled his plans to prioritize mediation as a key tool in resolving disputes and complaints within the government’s watchdog agency. Chan emphasized that while mediation would play a significant role in addressing minor grievances, it would not overshadow the office’s investigative responsibilities.
According to Chan, the implementation of mediation does not diminish the watchdog’s commitment to conducting thorough investigations as mandated by the law. He highlighted the distinction between the two processes, noting that investigations often involve a lengthy and sometimes unsatisfactory outcome for complainants. Conversely, mediation focuses on reaching a mutual agreement between the parties involved, ensuring that both sides consent to the resolution and sign a written agreement.
As the newly appointed Ombudsman, Chan succeeded Winnie Chiu and assumed office on April 1 for a five-year term. With a background as a former under secretary for home affairs, Chan brings a wealth of experience to his new role and has already outlined his vision for the office under his leadership.
Quality Over Quantity: Chan’s Approach to Direct Probes and Mediation
Chan emphasized the importance of prioritizing quality over quantity when it comes to launching direct investigations. In response to inquiries about the delay in releasing the first report during his tenure, Chan reassured the public that his office is actively handling numerous cases and operations, with a focus on maintaining high standards in the investigative process.
“I’m quite confident that in the coming year, we’ll be able to conduct more or less the same number of direct investigations. I already have many such cases, such operations in hand. It’s double digits,” Chan stated. He also expressed his goal to increase the number of mediation cases handled by the office, underscoring the significance of reaching mutually agreed-upon resolutions.
During the first five months of Chan’s term, the office successfully resolved 153 complaints through mediation, surpassing the total number of 187 complaints resolved in the previous year. This marked increase reflects the Ombudsman’s commitment to enhancing the effectiveness of mediation as a conflict resolution tool within the agency.
Ensuring Accessibility: Addressing Concerns of Inmate Complaints in Correctional Institutions
In response to concerns raised by activist Owen Chow regarding difficulties faced by inmates in filing complaints with the watchdog, Chan affirmed that there are no barriers preventing prisoners from seeking assistance. He reassured the public that his office regularly handles and addresses inmate complaints, emphasizing the importance of providing support to individuals in correctional institutions.
“We handle such cases regularly and frequently. There’s no question of inmates in our correctional institutions having any problem in seeking our assistance,” Chan stated. By ensuring accessibility and responsiveness to inmate complaints, the office aims to uphold transparency and accountability within the correctional system.
In conclusion, Ombudsman Jack Chan’s emphasis on the role of mediation in investigations highlights a strategic shift towards promoting dialogue and resolution in addressing disputes and complaints. By prioritizing quality investigations, increasing mediation cases, and ensuring accessibility for all individuals, Chan’s leadership sets a positive tone for the future of the watchdog agency.